FAQ
Shipping
What Shipping Methods Are Available?
Missprettyhair ship hair by FedEx and DHL, stock hair package can be sent out same days after payment. Customized order shipping time base on what hair you order, sales will tell you when it can be sent out.
How long is the shipping time?
Shipping Takes 3-4 working days to USA/UK/Canada/Australia. It takes 4-6 working days to send package to South African and South American countries.
How can I track my order?
We will update the tracking number on the website or send you the tracking direclty. You can track FedEx package here www.fedEx.com. Tracking DHL package here www.dhl.com. If you can't find anything there, please contact Lisa WhatsApp at +86 131 1371 8812 to get more detail.
Payment
What Payment Methods Are Accepted?
We accept Paypal, Credit card, Western Union, Money Gram, Bank Transfer.
How Can I cancel my order?
Please contact us at WhatsApp +86 131 1371 8812, or email us at jkprettyhair@hotmail.com. Tell us you want to cancel the order, then we will cancel the order for you.
Wholesale Order
How can I get wholesale price? How can I place wholesale order?
Missprettyhair offer wholesale price for order over 10 pieces, if you want to place wholesale order, you can contact us via email: jkprettyhair@hotmail.com or contact us via WhatsApp +86 131 1371 8812. We can send you the wholesale price or wholesale order, so that you can get better price.
Can I have package with my logo?
Missprettyhair can customized package with your logo. We offer hair wrapped label, tag, satin bag and boxes. We also do melting band, bonnets, double layer bonnets with logo.
Do you offer deal or discount for wholesale order?
Yes, we do wholesale order deal in special holiday or procurement festivals, we will inform customers when we have deals.
Wigs
What kinds of the wig you have?
Missprettyhair offer lace closure wig, lace frontal wig, color lace frontal wig, bob wig, color bob wig. Headband wig, U part wig.
What density are your wigs?
We have different density wig in stock. For natural black lace closure wig lace frontal wig, we mainly do 200% density. 10-16 inch wig made by 2 full hair bundle with closure or frontal. 18-30 inch wig made by 3 full hair bundle with frontal. The bob wig and color lace frontal wig we have 160-180% density in stock. Other wig we can customized base on your request, it takes 1 hour to do the wig and ship out same day.
What lace styles for your wig?
We have HD lace Transparent lace, for the natural black wig we mainly do HD lace wig. For color lace and bob wig we mainly do transparent lace wig. But natural black bob wig we can do HD lace as well.
What lace size you have?
We have 4x4, 5x5, 6x6, 7x7, 13x4, 13x6,2x6, all size lace are availble, all this lace wig available as well.